Refund policy

Returns

We want you to be happy with your purchase. If you need to return an item, please contact us within 7 days of receiving your order at brad@pukekawaspeedshop.com.

To be eligible for a return, the item must be:

- Unused and in its original condition
- In the original packaging where applicable
- Accompanied by proof of purchase

Items that have been used, installed, damaged, modified or otherwise not returned in their original condition may not be eligible for a refund or exchange.

Refunds

Once we receive your returned item, we will inspect it and let you know whether your return has been approved.

If approved, your refund will be processed to your original payment method. Please allow your bank or payment provider additional time to process the refund.

Sale Items

Sale or clearance items are not eligible for change-of-mind refunds or exchanges, unless the item is faulty or otherwise covered by your rights under New Zealand consumer law.

Exchanges

We can arrange an exchange where an item is faulty, damaged or has been supplied incorrectly.

If you need to arrange a return or exchange, please contact us at brad@pukekawaspeedshop.com before sending anything back.

Shipping & Return Costs

Unless the item is faulty or we have sent you the wrong item, you are responsible for the cost of returning an item to us.

Original shipping costs are non-refundable for change-of-mind returns.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so we can arrange the best way to resolve the issue.

Return Address

Pukekawa Speed Shop
196 Morrison Road, Pukekawa, Waikato, New Zealand, 2696

Important

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable New Zealand law.